PawLapseSupport
Something not right? Email support@pawlapse.com and we will get back to you.
If a portrait couldn't be finished
The app shows a support code like PL-7F3A2K. Include it in your email and we can see exactly what happened. Any credit for a failed portrait is returned automatically; you can also check your balance under Settings in the app.
Purchases
Credits are tied to the phone you bought them on and never expire. Payments are handled by Apple; for a refund of a payment, use reportaproblem.apple.com.
Business, press and partnerships
Write to hello@pawlapse.com.
Photos of people or other animals
PawLapse only works with photos of dogs. If your dog's photo was refused, try one where the dog's face is clearly visible and nobody else is in the frame.
Privacy
What we keep and for how long is on the privacy page. To have your server-side records removed, send us the device identifier from Settings → Help.